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The librarians are naturally placid people...


Hello Mark,

I have just visited your website and see that the advice is for parents of angry teens. I have a client who runs a public library and therefore has a problem with other peoples' teens! A group of teenagers come into the library on a daily basis. They are noisy, obnoxious to other library users, and refuse to leave when asked. They take up all the computers and will not let anyone else use them. People are now starting to stay away from the library and it is getting a reputation for 'being the place NOT to go to'. The librarians are naturally placid people and it is upsetting them very much. They do not want to resort to security guards or the police. Do you have any suggestions that might help them?

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Would it be possible for the library to come up with a set of "house rules" (i.e., post a set of rules re: time limit on computers, noise level, etc.)? When visitors violate a rule, they get one warning. If the warning is ignored, they receive a fine (50 cents - 1 dollar). If they refuse to pay the fine, they are not allowed in the library until the fine is paid. ==> Here's where the library will have to involve authorities. Involving the authorities WILL happen sooner or later - probably by default – they’ll lose business otherwise.

Recommendation: Get a retiree to work part time as a security guard (e.g., after school).

…welcome to the 21st century,

Mark

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